FAQ

Registering with Himtel….

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Access numbers
Access number always get a busy signal, cannot get connected.

Some times due to the excess use of same access numbers by multiple users the initial connections may get busy signal. In such cases users are advised to hang up the phone and try using different access numbers for instant connection.

Account Registration
How do I add balance in my HIMTEL app account?

Simply, log in to himtel.com with your registered account and add balance to your selected pin. The added balance will be automatically credited in your app account.

Billing
What payment methods does HIMTEL accept?

You can pay with your direct debit or credit cards and as well as with paypal account . Right now we only accept your Master and Visa cards along with paypal method.

Call Detail Records
Can I get call detail records for the phone card I purchased?

Login to your Himtel account, Go to My account and look for CALL HISTORY section where you can check your call details.

Disclaimer

Himtel.com will not be responsible for the loss incurred with all the calling cards than that of Himtel’s own card i.e.,Himtel Premium. However, Himtel.com shall assist customers in getting respective customer support number of the calling card. The calling rates are based on the rates displayed on our site. These rates are subject to change without prior notice. Himtel.com always tries to sustain you with the latest updated rates. However, if there is any case of discrepancy in rates, Himtel.com shall not be held responsible. The information and services included in or available through the Service may include inaccuracies or typographical errors. Changes are periodically added to the information herein. You specifically agree that Himtel.com shall not be responsible for unauthorized access of your user account. PIN number for the purchased calling card will be shown and also a copy of the receipt is mailed as soon as the credit card is successfully processed. In case of any unforeseen technical errors during transaction, please contact us. It is the responsibility of the customer to provide us with correct email address. Himtel.com shall not be held responsible for any mistaken delivery produced by customer's false information. Himtel.com also shall not be held responsible for unauthorized use of PIN number; stolen or otherwise.

Calling Cards

Himtel.com will not be responsible for the loss incurred with all the calling cards than that of Himtel’s own card i.e.,Himtel Premium. However, Himtel.com shall assist customers in getting respective customer support number of the calling card. The calling rates are based on the rates displayed on our site. These rates are subject to change without prior notice. Himtel.com always tries to sustain you with the latest updated rates. However, if there is any case of discrepancy in rates, Himtel.com shall not be held responsible. The information and services included in or available through the Service may include inaccuracies or typographical errors. Changes are periodically added to the information herein. You specifically agree that Himtel.com shall not be responsible for unauthorized access of your user account. PIN number for the purchased calling card will be shown and also a copy of the receipt is mailed as soon as the credit card is successfully processed. In case of any unforeseen technical errors during transaction, please contact us. It is the responsibility of the customer to provide us with correct email address. Himtel.com shall not be held responsible for any mistaken delivery produced by customer's false information. Himtel.com also shall not be held responsible for unauthorized use of PIN number; stolen or otherwise.

FAQs
What are phone cards/calling cards?

Phone cards or calling cards are a prepaid method of making long distance (domestic or international) calls. By using a calling card you can save unnecessary obligatory charges on your long distance phone bills. The use of regular phone lines for international calls can be an expensive process and its hidden charges are additional burden to the phone users. So to minimize the expenses on long distance calls and promote the choice of inexpensive calling deals, the prepaid calling cards are the solutions to expensive talk time connections. It provides hassle free experience to the users i.e. no monthly bills,no hidden charges, no contracts, etc. you just got to buy the talk time and start calling the beloved ones.

General
Does Himtel charge me anything else beyond payment for a prepaid phone card?

No .We do not have any hidden charges. Your phone service provider may charge you a minimal amount for using the Local Access Number.

Why should I use Himtel phone cards?

They are cheaper than long distance providers and local phone card companies. There are no monthly bills nor any boring statements. Rather, you just  simply pay for the talk time in advance and spend your talk time minutes the way you want to get connected. Apart from that we are trusted by 100,000+ customers since 1998, you will receive  24/7 Customer Service, accurate info on Rates and secured online shopping experience.

When I dial from a cell phone, is there any extra fee ?

There are no extra charges while calling from cell phone during free hour using local access number. But if you want to place a call during working hours using local access numbers please verify with your subscriber before making any calls.

What are phone cards/calling cards?

Phone cards or calling cards are a prepaid method of making long distance (domestic or international) calls. By using a calling card you save money on your long distance phone bill. There are no monthly bills and no detailed statements. Rather, you simply pay for the calling time in advance and reduce the prepaid balance as you make calls.

Can I use one phone card to call different countries?

Yes, you can use HIMTEL card to call different countries. Different rates apply for different countries. For more information about calling card rates, please visit our site.

Do I need a long distance carrier on my phone to use phone cards?

Himtel Premium card has a toll free number. However it is better to have long distance carrier on your phone as you get more minutes using local access numbers than toll free number. If you do not find a local access number of your area please access the local access number of the nearest area during off hours when you receive free calls provided by your provider.

Himtel Mobile App
Does app to app VoIP connection work with himtel app customers?

Right now we are not into facilitating the app to app VoIP connection with customers having himtel app services. The app is completely designed to facilitate the one touch dial experience for prepaid users. Unlike, traditional pattern of dialing tedious number formats are switched into  instantaneous one touch dial format with this app.

Can I refer my friends to use HIMTEL app ?

Of course, you are most welcome to refer and promote our himtel app to all the himtel calling card users. In fact Himtel appreciates your voluntary support to widespread our user friendly app if it helps in calling process. As you know the app specifications are especially designed for Himtel users only and its suggested that referred people should register with Himtel.com to use this easy dial app.

How do I create an account?

Its  very simple. Go to Himtel.com and select SignUp and then enter the required fields. If not  call us at 1800 543 6540 or mail us at customercare@himtel.com to register with us.

What is Himtel App ?

Its  an application that facilitates the  one touch dialing experience for connecting your  loved ones. The app is designed with user friendly modules that automates every action of dial formats resulting in dial efficiency motions. Now users just need to set the destination numbers and start calling with the single touch of button without having to dial long digital sequences.

Can I view my call history in HIMTEL app ?

Yes surely, Once you are logged in with himtel app it's right there in the setting tab. Go to settings and view the  menu list where your can see tab for call history.

Does the purchased talk-time gets expired, if I do not use it for certain time-period ?

No it doesn't get expired. The pin remains usable as long as it's balances are credited.  

What are the device specifications required for using HIMTEL app?

Your regular smart phones i.e. iphone, android phone etc.  are the feasible devices for using Himtel app.

Am I obliged to pay any extra charges to use HIMTEL app?

Not at all, the himtel app is free accessory to our users. You do not need to pay  for downloading and using the app.

Payment Acceptance Agreement

    • Cards accepted:
Himtel.com accepts Visa, MasterCard and PayPal as forms of payment. Each credit card Company has established policies and procedures that we as a seller must adhere to. There are responsibilities that you as the "buyer" must adhere to as well, this could include proof that you are the "in fact cardholder" by means of reasonable identification (apartment number or business or other listed telephone number with credit card Company database that we can verify).
    • Processing system:
On all credit card payments, we utilize PayPal Checkout and Authorize.net as processors for all transactions.
    • Bill to address policy:
Our Merchant processing company PayPal and Authorize.net are secure and require that we verify with the issuing bank the "registered billing address" prior to approval or shipment of your order.
    • Checks:
We do not accept any kinds of check as a payment for products
    • Fraud:
We Thank You for your business and hope that you understand that in today's times with the level of Internet credit card fraud approaching billions of dollars in losses, we must adhere to the policies of the issuing credit card Company.
    • Enforcement:
We will fully prosecute FRAUD to the fullest extent of the law and work with all law enforcement agencies to validate or help in preventing FRAUDULENT use of credit cards. Please consider this before placing your order (if you are using a stolen credit card), you will not be able to get through and it is a waste of your time and ours.

PIN Number
I misplaced or lost my PIN. How can I retrieve it?

You just got to login with the Himtel account and get the displayed pin or call us at  1800 543 6540 (24/7) to get your pin retrieved.

Return Policy

We at Himtel.com are committed to customer satisfaction. Hence we are always ready to help our customers. As the PIN numbers are active immediately upon the purchase, and cannot be cancelled. Himtel.com cannot accept any returns. However, we can only offer an exchange if the card still has its full balance and the PIN has not expired. Unfortunately, we cannot issue refunds.
For any questions, you may also write us at customercare@himtel.com.